Mantle

Terms of Use

Version 0.1 (draft) · Last updated 3 July 2026

Draft for legal review. These terms are a first draft under review by independent Australian legal counsel. Paying customers will receive a countersigned Master Services Agreement that supersedes or supplements this document.

1. Who these terms apply to

These Terms of Use (Terms) form an agreement between you and Square Peg Financial Pty Ltd (ABN 37 551 147 233) trading as Mantle (we, us, Mantle). "You" means the person accessing the Mantle platform (Platform) and, where you access it in the course of employment or engagement with an advice firm, the firm as well (Customer).

The Platform is supplied for use by Australian Financial Services Licence (AFSL) holders and their Authorised Representatives (ARs). By using the Platform you confirm that you are, or act under the authority of, an AFSL holder or an AR of one.

2. Mantle is a tool, not a licensee

Mantle does not hold an AFSL. Mantle does not provide financial product advice within the meaning of section 766B of the Corporations Act 2001 (Cth). The Platform is a productivity tool. All content produced by the Platform is a draft, provided for professional review by a qualified adviser.

Any advice provided to a client, and any document sent to a client, remains solely the responsibility of the adviser giving the advice and their authorising licensee. Nothing generated by the Platform is a Statement of Advice, a Financial Services Guide, a Product Disclosure Statement, or advice of any kind until an appropriately authorised adviser reviews, approves, and issues it.

3. AI-generated content

The Platform uses artificial intelligence, including large language models supplied by third parties, to help draft documents, extract data from files, and run automated compliance checks. You acknowledge that:

  • AI-generated content is a draft and may contain errors, omissions, hallucinated figures, or outdated information.
  • You must review and verify every AI-generated output before relying on it or providing it to a client, including all financial figures, dates, insurer names, policy details, and legal or tax statements.
  • The Platform's compliance detectors are diagnostic aids only. A "pass" from a detector is not confirmation of legal or regulatory compliance, and does not shift responsibility for compliance from you or your licensee to Mantle.
  • Mantle is not liable for advice, documents, or communications sent to a client using material generated by the Platform.

4. Permitted use

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes in connection with the provision of financial advice within your AFSL authorisation.

You must not, and must not permit anyone else to:

  • Use the Platform outside the scope of your AFSL or AR authorisations, or in a way that would breach the Corporations Act 2001 or ASIC regulatory guidance;
  • Upload content you do not have the right to upload, or that infringes any third party's rights;
  • Reverse engineer, decompile, or attempt to derive the source code of the Platform (except to the extent that right cannot be excluded by law);
  • Use the Platform to build or train a competing product;
  • Share account credentials or allow anyone else to access the Platform using your account;
  • Circumvent access controls, rate limits, or usage caps.

5. Accounts, security, and multi-factor authentication

You are responsible for all activity under your account. You must keep your credentials confidential, enable multi-factor authentication where offered, and notify us immediately at [email protected] if you suspect any unauthorised access.

We may suspend or terminate accounts we reasonably believe are being used in breach of these Terms or applicable law.

6. Client information and consent

You may only upload client information to the Platform if you have obtained the consents required by law, including consent under the Australian Privacy Principles for the collection and handling of sensitive information (which includes health information typically found in underwriting materials).

You warrant that:

  • You have a lawful basis to collect the client information you upload;
  • The client has consented to Mantle handling that information for the purposes described in our Privacy Policy, including its disclosure to Mantle's overseas processors under APP 8;
  • The client has been given an APP 5 collection notice covering that disclosure.

Mantle acts as a processor of client personal information on the Customer's behalf. Where a Data Processing Addendum is executed between Mantle and the Customer, its terms prevail over this section.

7. Intellectual property

Mantle materials. Mantle owns all intellectual property in the Platform, its rule catalogue, prompts, templates, documentation and interfaces. Nothing in these Terms transfers those rights to you.

Your inputs. As between you and Mantle, you own the information you upload to the Platform. You grant Mantle a non-exclusive licence to use your inputs to operate the Platform for you, including passing inputs to our subprocessors as described in the Privacy Policy.

Generated outputs. As between you and Mantle, you own the AI-generated outputs produced from your inputs, to the extent copyright subsists in them. Mantle claims no exclusive rights over outputs generated for you.

Feedback. If you send us suggestions or ideas, we may use them to improve the Platform without obligation.

8. Record-keeping and licensee access

Advice records generated in the Platform are retained for at least seven years to align with the record-keeping obligations of AFS licensees when giving personal advice (ASIC Corporations (Record-Keeping Requirements for AFS Licensees when Giving Personal Advice) Instrument 2024/508). Where the Customer's authorising licensee requires access to those records for compliance purposes, we will provide access to, or export of, those records on reasonable notice, including after termination of these Terms.

9. Fees and taxes

Where fees apply to your use of the Platform, they are set out in your order form or Master Services Agreement. Fees are in Australian dollars, are exclusive of GST unless stated, and are payable in accordance with the invoice terms.

10. Australian Consumer Law

Certain rights under the Australian Consumer Law (Sch 2 of the Competition and Consumer Act 2010 (Cth)) cannot be excluded, restricted or modified. Nothing in these Terms excludes, restricts or modifies those rights.

Where permitted by section 64A of the Australian Consumer Law, Mantle's liability for a failure to comply with a consumer guarantee in respect of services is limited, at Mantle's option, to the resupply of the services or the payment of the cost of having the services supplied again.

11. Liability

To the maximum extent permitted by law, and subject to Section 10:

  1. Each party's total aggregate liability to the other under or in connection with these Terms is limited to the fees paid by the Customer to Mantle in the 12 months preceding the event giving rise to the liability, or A$1,000, whichever is greater.
  2. Neither party is liable to the other for indirect, consequential, special or punitive loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of data, or loss of goodwill, however arising.
  3. The caps and exclusions in this Section 11 do not apply to (a) breach of confidentiality, (b) infringement of the other party's intellectual property, (c) a party's indemnity for third-party claims arising from that party's wilful misconduct or fraud, or (d) any liability that cannot be limited or excluded by law.

You acknowledge that the fees you pay for the Platform reflect the allocation of risk in this Section 11 and that you would not be provided the Platform for those fees without it.

12. Mutual indemnity for third-party claims

Each party will indemnify the other against third-party claims arising from that party's fraud, wilful misconduct, or unlawful infringement of intellectual property rights, up to the same cap set out in Section 11. Neither party gives a blanket, unlimited indemnity to the other.

13. Availability and warranties

We will use reasonable care and skill to make the Platform available and to keep it working as described. We do not warrant that the Platform will be uninterrupted, error-free, or fit for any particular use beyond that described in these Terms and our published materials. Any specific availability commitments live in the Service Level Schedule provided to paying customers.

14. Term, suspension and termination

These Terms apply from your first use of the Platform and continue until terminated. Either party may terminate on 30 days' written notice, or immediately for material unremedied breach.

We may suspend access if we reasonably believe the Platform is being used in a way that risks harm to the Platform, other customers, or clients, or in breach of these Terms.

On termination:

  • You will have 30 days to export your data in a machine-readable format;
  • After the 30-day export window, we will delete or de-identify your data, except for advice records subject to the 7-year retention obligation in Section 8;
  • Where your authorising licensee has confirmed to us that it requires continued access to advice records for compliance purposes, we will retain them until the licensee confirms release.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be signposted at the top of this page and, where practicable, notified to users by email. Continued use of the Platform after a change takes effect constitutes acceptance of the change. If you do not accept a material change, you may terminate under Section 14.

16. General

Governing law. These Terms are governed by the laws of Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts of Victoria and courts of appeal from them.

Entire agreement. These Terms, together with the Privacy Policy, AI Transparency Notice, Security Policy, and any Master Services Agreement, Order Form, or Data Processing Addendum executed with the Customer, form the entire agreement between the parties in relation to the Platform.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a corporate transaction on notice to you.

Severability. If a provision of these Terms is unenforceable, it is severed to the minimum extent necessary and the rest continues in force.

Waiver. A failure to enforce a right is not a waiver of it.

Notices. Notices to Mantle should be sent to [email protected]. Notices from Mantle to you may be sent to the email address associated with your account.

17. Questions

Questions about these Terms: [email protected].